What is Salesforce and How to learn it in Easiest way
- July 10, 2019
- Posted by: admin
- Category: Uncategorized
What if we told you that the future is in the cloud?
Well, it isn’t entirely presumptuous to state that. The rise in the field of cloud computing is a testament to this fact. In an informative research,
Forbes reveals that 83% of an enterprise workload will be in the cloud by 2020.
Since 2012, cloud computing has grown five times in India. Major companies are investing heavily into cloud computing to leverage ease of accessibility and better connectivity.
One of the most important aspect of business management where cloud computing is clearly winning is the Customer Relationship Management or CRM.
“Customer is the king” – modern businesses run on this mantra making customer relationship management THE most important part of a business. In heavily web-based scenario like present, a transaction generally begins on the internet with say a web search or an e-commerce website. Thus, what a dynamic business needs is a CRM which is accessible on the go and is seamless.
Though, there are plenty of cloud-based CRM software available – Salesforce remains the top CRM provider.
You may be from a technical or a nontechnical background but you must have heard about Salesforce – that is the level of popularity and trust the software has garnered since its inception.
Before we go any further, let us talk a little about Salesforce and how it came about.
What Is Salesforce?
In their own words,
“Salesforce is a cloud-based customer relationship management (CRM) platform for supercharging every part of your company that interacts with customers — including marketing, sales, commerce, service, and more.”
In simple words, Sales force helps you serve your customers and take care of their queries by aligning every part of your business in a customer-centric approach.
It takes care of tasks like sending personalized messages to customers, integrating customer data on one platform, keeps track of every customer interaction etc.
At present, Salesforce is the top most cloud-based customer relationship management tool which is given preference in all the leading companies.
Career in Salesforce –
As per research conducted by IDC, there will be 3.3 million jobs in Salesforce ecosystem by the end of 2020. With the advent of digital media, technological skills are the most demanded skills in the job market. A research conducted by Indeed shows that two of the top 10 technical skills in demand are that of a Salesforce developer and admin.
Thus, we can safely conclude that a future in Salesforce is, indeed, a bright future.
Most of the organizations understand the importance of CRM and are now shifting to Salesforce instead of their internal IT procedures. There’re plenty of Salesforce job profiles available. From business analyst to Salesforce developer, there is a space for every Salesforce skill in the market.
A proficient Salesforce professional can earn more than average salary in the industry. You may be a developer already and are looking for a hike and adding a new skill; Salesforce becomes the ideal choice in this scenario. Developers who specialize in PHP, .net, Java etc can easily add Salesforce to their skill set.
As salesforce is the first choice of many mid-level and small companies, Salesforce professionals have a huge scope in freelance market as well.
Whether you’re a beginner or an experienced professional, a basic introduction and training in Salesforce is required to kick start your career.
There’re plenty of online sources available to learn Salesforce from. However, sometimes too much information can also lead to ambiguity. Hence, what one needs is a guided walk through different aspects of salesforce.
Also, it must be noted that every individual has a different learning style. Some of us may be more compatible with self-learning while some of us may need an instructor-led classroom for better discipline and efficiency.
Let us explain every case step by step –
TRAINING & WORKSHOPS:
Let’s take an example of Miss Somashree. She has been working as a PHP developer as a senior engineer. Her organization is shifting to Salesforce for CRM and she is one of the member picked up for initial transition. The challenge now is to transfer knowledge to Somashree and her team in an efficient manner
What do you think should be ideal for her?
Somebody like Miss Somashree is a disciplined professional and a responsible adult. Grasping new concepts will be easy for a well-prepared mind like hers but she may not like the rigidity and pattern of an instructor-based, full-fledged classroom.
In case such as these, one may need to adopt the methods of Andragogy. Andragogy refers to adult learning and the relationship between a learner and a teacher is of two professionals sharing knowledge with each other. There’s free flow of thoughts and challenges to ideas are welcome.
On-the job training and workshops are the best form of teaching new technology to experienced professionals like Somashree.
Most companies organize workshops and in-depth training for their senior professionals when they introduce a new technology or adopt a new methodology for smooth change management.
These professionals, in turn, decimate their knowledge to their team members and the process becomes cost-effective and more efficient.
There’re many Salesforce trainers who conduct on-site workshops, seminars and training in various corporate houses so that their employees can hone their existing skills and acquire new ones.
Moreover, Salesforce is known for its workshops and a strong sense of community. Salesforce world tour including Salesforce basecamp is a great platform to learn Salesforce and get yourself acquainted with new developments in Salesforce.
Hence, if you’re a seasoned professional who wants to embark on a journey of transforming your career with Salesforce or aligning yourself with your organizational development, on-site trainings and workshop can help you climb the ladder.
ONLINE TRAININGS :
There’s a friend I have who is trying to build a career in IT industry. Let’s call him Anuroop. Anuroop completed his engineering in computer science and has been working as a developer from past 1 year. His core language is Java.
Even though he enjoys his work, he is trying to find a niche where he can flourish and take as a long-term career. He was introduced to Salesforce in a seminar which he attended with one of his friends. He found the technology interesting and decided to learn it for advancement.
However, Anuroop does not want to leave his job. Thankfully, for someone like Anuroop, there are plenty of online trainings and classes available.
In fact, Salesforce is known for its fun training program called Trailhead. It is a fun way to learn salesforce. Trailhead is free and has the biggest resource for anyone grappling with Salesforce – a beginner or a professional.
However, there’re plenty of other online portals who impart the same knowledge in a more structured and guided manner.
One can access the course material at any point of time and learn at their own pace. The trainers answer the queries clearly and there’re self-assessment tests available to judge the progress. At the end of the online training, you get awarded with a certificate.
Experts suggest that an instructor and a road-map makes it easy to learn for freshers. So, if you want to learn Salesforce and be certified for it, start looking for a suitable online class now.
There is no denying that teaching is best done in a classroom setup. Classroom teaching leads to more engagement and discussions. The structure and continuous assessment helps in better learning and practice.
The classroom training can be divided on the basis of job or cloud in Salesforce. With a group of people, one learns more about their strength and weaknesses and can solve their queries easily.
A classroom training also helps in establishing professional network which is very important for knowledge management and advancement of learning.
The amount of knowledge and exposure that you can cover during instruction-led classroom training compensate for the cost and the time spent.
With live projects and assignment, one can also apply the learned concepts to get a better feel.
Training and learning is an extremely personal choice which depends on many factors like – time, money and the level of experience one already has. Fortunately, Salesforce is a technology which has a vast resource of learning material on the World Wide Web.
With the help of available sources, one can easily brush up their knowledge, learn about new developments and even start from the scratch. With the advancement of technology, one can find support, answer to their queries and even proper guidance.
However, some of us find ourselves better suited with a well-defined structure and under the guidance of a learned tutor. Classroom training help you hone your skills in an organized and traditional manner. As Salesforce is gaining more and more popularity, its classroom training are also increasing in number.
A beginner generally chooses classroom training as it helps in community building, fair assessment and clear guidance.
In the end, we would like to say that Sales force is an ocean whose depth can easily be explored with the help of the resources available, all you need to do is find your compatible guide.
May the Salesforce be with you !!!