Gyansetu Team 
Are you a data-driven professional with a passion for problem-solving and process improvement? Looking for an Assistant Manager – MIS to join Customer Grievance Team!
In this pivotal role, you’ll manage and analyze data related to customer complaints and grievance redressal. Your insights will directly support decision-making, improve service delivery, and enhance customer satisfaction.
📍 Location: Head Office, Naraina, New Delhi
🔍 Key Responsibilities:
- Develop and maintain MIS reports on grievance handling.
- Analyze and validate customer data, ensuring accuracy and timeliness.
- Track KPIs and SLA compliance for grievance resolution.
- Create dashboards, performance reports, and insights for internal stakeholders.
- Collaborate with cross-functional teams for accurate data reporting and automation of MIS processes.
🎓 Looking For:
- Education: Bachelor’s degree in Business, Computer Science, or a related field.
- Experience: 2-5 years in MIS/reporting roles, preferably in customer service.
- Skills:
- Advanced Excel, SQL, PowerPoint
- Power BI/Tableau
- Strong analytical and communication skills
- Experience with customer grievance systems is a plus
You’ll be working closely with experienced leaders in a role that combines data, strategy, and customer satisfaction – all from centrally located office in New Delhi.
📌 Vacancy: 1
📩 Interested or know someone who fits the bill?
Apply now or drop a message to connect!
Email: kumar.himanshu@fusionfin.com
